🆘 Support

Help Center

Everything you need to get the most out of LocalSpy AI.

🚀

Getting Started

Account setup, first scan

🔍

Scanning & Reports

Scans, Deep Intel, PDFs

💳

Billing & Plans

Upgrades, refunds, invoices

⚙️

Pro Tools

Keywords, Ad Intel, Images

🔔

Alerts & Tracking

Monday alerts, tracking setup

🏢

Agency Features

Workspaces, white-label, API


🚀 Getting Started

How do I create an account?

Click "Start Free Trial" on the homepage, enter your email address, set a password, and you're in. No credit card required for the Free plan.

What does the Free plan include?

The Free plan includes 1 competitor scan per month. You can see the top competitors for any local business type in any city — names, ratings, review counts, and top reviews. To generate Deep Intel reports, AI images, or keyword analysis, you need a Pro or Agency plan.

Is the Free plan really free forever?

Yes. The Free plan is free forever with no time limit. We don't require a credit card and won't auto-charge you. You can upgrade to Pro whenever you're ready.

🔍 Scanning & Reports

How does a competitor scan work?

Enter your business type (e.g. "plumber") and city (e.g. "Austin TX") and click Scan. We query Google Places and return the top competitors in your area with their ratings, review counts, recent reviews, and business categories. Takes about 10–15 seconds.

What is a Deep Intel report?

After running a scan, click the ⚔️ button next to any competitor. Our AI analyses their reviews, ratings, response patterns, and business profile to generate a full intelligence report — top weaknesses, negative review themes, ad copy ideas, and specific strategies to steal their customers. Available on Pro and Agency plans.

How do I download a report as PDF?

Open any Deep Intel report and click the "Download PDF" button in the top right. Your browser's print dialog will open — select "Save as PDF" as the destination. The report is formatted for clean PDF output.

Where are my saved reports?

Go to Dashboard → Reports Library. All your past scans and Deep Intel reports are saved there. Click any report card to re-open the full report.

💳 Billing & Plans

How do I upgrade to Pro?

Go to Dashboard → Upgrade, choose your plan, and click "Upgrade". You'll be redirected to a secure Stripe checkout page. Once payment is confirmed, your account upgrades instantly.

Can I cancel anytime?

Yes. Go to Dashboard → Manage Billing → Cancel Subscription. Your Pro access continues until the end of the billing period. No penalty, no hassle.

Do you offer refunds?

Yes — we offer a 7-day full refund on your first payment, no questions asked. See our full Refund Policy for details.

⚙️ Pro Tools

How does the Keyword Gap Finder work?

Enter your business type and city. We fetch your top 10 competitors from Google, read their reviews and categories, then use AI to find 30+ keyword opportunities they're missing — organised by type: primary, local modifiers, long-tail, voice search, and content topics.

How does AI Image Generation work?

From a Deep Intel report, click "Generate Ad Images". We detect your business niche and generate one professional DALL-E 3 HD image, then automatically resize it to 8 platform formats (Facebook, Google Pmax, Instagram). Each format is downloadable as a PNG.

🔔 Alerts & Tracking

How do Monday alerts work?

Pro and Agency users on the Competitor Tracking page can add competitors to watch. Every Monday at 8am UTC, we check their current ratings and send you an email briefing with any changes — rating drops, new review trends, and fresh intelligence.

🏢 Agency Features

What are Client Workspaces?

Agency plan users can create up to 5 separate workspaces — one per client. Each workspace has its own scan history, reports, and settings, keeping client data completely isolated.

How does white-labelling work?

Go to Dashboard → Agency → Branding. Upload your agency logo, set your brand colours, and optionally hide the "Powered by LocalSpy AI" attribution. All reports will display your agency branding when printed or shared.


Still stuck? Email us at support@localspyai.com — we reply within 4 hours on weekdays.